Event Manager™
Standardize input process management for customer complaints, product non-conformances, deviations, and out-of-specifications. Optimize operation processes and minimize errors with guides to determine product failure, inspection needs, test results, and root causes. The following editions are available as part of Event Manager™:

• Event Capture Management
• Investigation Assignment
• Corrective and Preventative Action (CAPA) Management
• Quality Assurance Reports

• Capture customer complaints, product non-conformances, deviations, and out-of-specifications on web-based system for 24/7, worldwide access
• Input relevant information for investigation, including: event date, part number, description, quantity, line number, and defect code
• Attach and electronically archive additional design documents, customer letters, and product return labels related to the incident

Investigation Assignment

• Assign incident to engineer for investigation with estimated closure date for effective resolution
• Define user roles and assign different system access rights for proper event initiation, investigation, and management closure
• Input investigation finding, attach supporting files, and assign root-cause

Corrective and Preventative (CAPA) Management

• Prescribe corrective and preventative action
• Include SOPs and guidance documents for CAPA
• Assign incident type and final disposition for proper closure

Quality Assurance Reports

• View and track investigation progress in four stages: initiate, investigate, CAPA, and final disposition
• Prioritizepending incidents by risk and importance level
• Trend and analyze reports on root causes, adverse events, problem codes, conclusion code, and product type

See products features and benefits to find out how QS Labs products can help your organization decrease uncertainty and reduce variability in manual driven processes:

For additional information about QS Labs products, please contact us for a product demonstration.